Privacy Policy

Compnet Advisory Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Compnet Faiba Selfcare mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

1.1 Personal Information

When you use our App, we may collect the following personal information:

• Phone number associated with your Faiba account
• Account balance and transaction history
• Payment information (processed securely through third-party payment providers)
• Device information (device model, operating system, unique device identifiers)
• Contact information when you reach out to Faiba agents

1.2 Usage Data

We automatically collect certain information when you use the App, including:

• App usage statistics and preferences
• Log data (IP address, access times, pages viewed)
• Performance data and error reports

2. How We Use Your Information

We use the information we collect to:

• Process your Faiba bundle purchases and airtime transactions
• Enable airtime to bundle conversions
• Display your account balance and transaction history
• Facilitate communication with Faiba agents for customer support
• Improve and optimize the App's functionality and user experience
• Send you service-related notifications and updates
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We may share your information with:

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records may be retained for accounting and legal compliance purposes.

6. Your Privacy Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: